Question 1

What is Welqo?

Accepted Answer

Welqo is an AI booking assistant that works on WhatsApp and the web. It books appointments, answers customer questions, sends reminders and stops no-shows — in the customer's own language, 24/7. It works for any appointment-based business: salons, clinics, gyms, tutors, restaurants, repair shops and consultants.

Question 2

Is Welqo free — and what do I get on each plan?

Accepted Answer

Yes, you can start free, no card needed. Free includes an AI that answers and books on WhatsApp in your customer's language (up to 50 bookings/month), automatic 24h + 2h reminders, and a shareable web booking page. Booking ($15/mo, ₹999): unlimited bookings, reschedule/cancel handling, Google Calendar sync and a customer list (CRM). Front Desk ($39/mo, ₹2,499): everything in Booking plus deposits, waitlist auto-fill, no-show win-back, broadcast campaigns and analytics with a daily WhatsApp digest. Call Rescue (turning missed calls into WhatsApp bookings) is a live pay-as-you-go add-on on any plan — $0.10 / ₹5 per rescued call.

Question 3

Do my customers need to install an app?

Accepted Answer

No. Customers just message your business on WhatsApp — the app they already use every day. There is also a shareable web booking page for customers who prefer to book in a browser.

Question 4

Can I take deposits and sell prepaid packs?

Accepted Answer

Yes — both are on the Front Desk plan. Deposits: customers pay a small amount when they book, so they actually turn up; if a required deposit isn't paid by appointment time, Welqo frees the slot and offers it to your waitlist. Packs: sell a bundle up front (like a 10-class card) with no deposit needed. Connect your own Razorpay and payments settle straight to your bank — Welqo never takes a commission.

Question 5

What is Call Rescue and how does it work?

Accepted Answer

Call Rescue catches the calls you're too busy to answer. Welqo gives you a dedicated phone number — use it as your business number or forward unanswered calls to it. When a customer calls and you don't pick up, Welqo instantly WhatsApps them and your AI books them, so the lead isn't lost. It's usage-based: you only pay when a call is actually rescued ($0.10 / ₹5 per rescued call), never for calls you answer, and no monthly fee. It's live today — add credits and activate your rescue number from your dashboard.

Question 6

Which languages does Welqo support?

Accepted Answer

Welqo automatically detects and replies in the customer's language — 40+ languages including English, Hindi, Arabic, French, Spanish, Portuguese, German, Chinese, Japanese, Korean, Tamil, Bengali and more. No setup needed.

Question 7

Which countries does Welqo work in?

Accepted Answer

Welqo works worldwide. It supports local payments (Razorpay and UPI for India, and international card payments via Razorpay), local timezones and local languages out of the box.

Question 8

Is this allowed by WhatsApp? Will my number get blocked?

Accepted Answer

Yes — Welqo runs on the official WhatsApp Business Platform from Meta. You connect by logging into Meta yourself and picking your number. A booking assistant answering your own customers is exactly what the platform is built for.

Question 9

Who owns my customer data — is it safe?

Accepted Answer

You do. Your customer list and chats belong to your business — every business's data is kept separate, we never sell it, and we never message your customers for our own purposes. You can request full deletion any time at welqo.in/data-deletion.

Welqo — your AI front desk on WhatsApp

What Welqo does

Pricing

Common questions

Do my customers need to install an app?

Is this allowed by WhatsApp?

Who owns my customer data?